Terms & Conditions Your Statutory Rights are not affected.
Services Provided Professional commission-based artwork with optional mounting & framing services. Business Contact Details pencils Please see: Contact Details How To Order & The Deposit Please see: Commission A Portrait Please also see: Advise Before Ordering All UK customers must pay a non-refundable deposit that equals 25% of their order total. This deposit must be paid at the time the order is placed. All non-UK based customers must pay in full (in advance) for their commission at the time of ordering. 25% of this will act as a deposit and remain non-refundable. Please see: Terms & Conditions: Refunds.. How To Pay Please see: Payment Options Back to top Proofs Whilst working on your commission the artist will keep in contact with you to let you know how it's going. Once finished, you will receive an electronic proof copy to check: Alterations request to proof: If for any reason you are not entirely happy with the proof, then you may request in writing (email/messaging services are acceptable), within reason, for alterations to be made. Once any possible alterations have been made, a new proof will be sent to you. Approval of proof: Approval of your artwork at the proof copy stage is your acceptance of your commissioned piece. At this stage the artist will request that you pay your outstanding balance in full. Rejection of proof: Please see: Cancellations pencils Delivery Please see: Delivery Back to top Cancellations Due to the custom-made nature of commissioned artwork, clients do not have cancellation rights under the Distance Selling Regulations (DSRs). However, in some circumstances and at the artist’s discretion, cancellation may be possible. If so, you must state your intention with your reasons, in writing (email is acceptable). The artist will remain the owner of the artwork and may finish and use it for any purpose (unnamed) without your consent. Please see Privacy Policy: Your data, photographs & consent The 25% deposit remains non-refundable, please see: Terms & Conditions: Refunds Refunds Due to the custom-made nature of commissioned artwork, refunds cannot be offered. The 25% deposit is, as stated, non-refundable.
It is taken to secure the order and cover the artist’s time and materials.
Back to top Damaged Goods Extremely sturdy protective packaging is used to deliver your artwork. However, if your order is lost or damaged during delivery to you, please contact the artist as soon as possible and within seven days. Please return the original portrait and the packaging, any delivery costs you incur will be refunded - please retain your postage receipt as proof to claim your refund. The artist will re-draw and re-deliver your portrait at no extra expense to you. Please note: All delivery options will require a signature upon delivery. Therefore, if the damage to your artwork is obvious when your package is handed over by Royal Mail or a courier, simply reject delivery of the item on those grounds (refuse to take delivery due to (and ask them to note) the damaged nature of the parcel and contents, don’t sign for it and ask for it to be returned to the sender). pencils Copyright Please see: Copyright Privacy Policy Please see: Privacy Policy Disclaimer This Website offers links to other Websites of interest which enable you to completely leave this site and go directly to the linked site. This Website is not responsible for the content, privacy policy, links within, transmissions received from or anything to do with a linked site. You are encouraged to read the privacy policy, terms & conditions etc for the other Websites you visit. Back to top